Refund policy

Return & Refund Policy

At [BINDASSHOP], we strive to ensure a smooth and satisfying shopping experience. If something isn’t right, we’re here to help.

1. Return Eligibility

You may request a return if:

  • The product is damaged, defective, or broken upon delivery
  • You received the wrong item
  • The product is significantly different from its description

To be eligible for a return:

  • The item must be unused and in its original condition
  • It must include original packaging, tags, and accessories
  • The return request must be raised within [7 days] of delivery

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Personal care or hygiene products
  • Perishable goods
  • Customized or made-to-order items
  • Items marked as “Non-returnable” on the product page

3. Return Process

To initiate a return:

  1. Contact us at [bindasshop.business@gmail.com] with your order details
  2. Provide clear images/videos of the issue (if applicable)
  3. Our team will review and approve your request within [2–3 business days]

Once approved, we will arrange a reverse pickup or guide you through the return process.

4. Refund Policy

Once the returned item is received and inspected:

  • Refunds will be processed within [5–7 business days]
  • The refund will be credited to your original payment method or as store credit
  • Cash on Delivery (COD) orders will be refunded via bank transfer or UPI

5. Replacement Policy

If you prefer a replacement instead of a refund:

  • We will ship a replacement product at no additional cost (subject to availability)
  • If the product is unavailable, a full refund will be issued

6. Return Shipping Charges

  • If the return is due to our error (damaged, defective, or wrong item), we will bear the shipping cost
  • For other cases, return shipping charges may be deducted from the refund

7. Cancellation Policy

  • Orders can be canceled before they are shipped
  • Once shipped, cancellations are not allowed, but you may request a return after delivery

8. Late or Missing Refunds

If you haven’t received your refund within the expected time:

9. Contact Us

For any return or refund-related queries, feel free to reach out:
📧 [bindasshop.business@gmail.com]